Version: 2026-10-19. Published and effective: 19 October 2026.
1. Operator and contact
1.1 TagNWin is operated by C.K.C Private Security Services LTD, Cyprus, VAT CY10374763W ("TagNWin", "we", "us"). Our contact address is Kyriakou Matsi 23, Kariatis 8 Building, 1st Floor, Office 101-102, Agioi Omologites, Nicosia 1082, Cyprus. Contact support@tagnwin.com for service and claim enquiries and privacy@tagnwin.com for privacy matters.
2. Scope and Competition rules
2.1 These Terms govern your personal use of the Member app. A Business is the participating organisation responsible for the Store and the Prizes it offers. Each Competition has its own official rules specifying eligibility, dates, selection method, Prizes and collection Store. Read those rules before relying on a Competition or travelling to collect a Prize.
2.2 Competition-specific details supplement these Terms. They cannot silently remove mandatory rights or alter a published Prize promise. The versioned official rules governing a Competition remain available separately. The Privacy Policy explains processing; acknowledging it is not blanket consent to every processing activity.
2.3 For Competitions presented through an iOS app, Apple is not a sponsor and is not involved in the Competition.
3. Eligibility and account information
3.1 You must be at least 18 and have your home address in an enabled market, currently Cyprus or Greece. Register accurate full name, home address, email and a mobile number you control. Your phone number must receive the verification code; its country prefix does not determine residence. Keep your contact details current and verify your email.
3.2 Do not impersonate another person, misstate age or residence, share login codes or create accounts to circumvent the rules. Employee/family restrictions, where applicable, are stated for Top Scans Competitions; they are not a general exclusion from Random Draws.
4. Free participation and automatic Entries
4.1 No purchase or payment to TagNWin or the Business is required to obtain an Entry. Eligible Members enter automatically where the Competition includes residence-based Entries; there is no separate Join action or per-Competition entry opt-out. A Store Competition uses qualifying in-app Scans. Store + Area Competitions combine eligible residence Entries with Scan Entries. Area-only Competitions use residence Entries without a Store scanning route.
4.2 A qualifying Scan earns one Entry, subject to a 30-minute gap and a maximum of three per Member, Competition and Store per local day. Scanning requires a supported physical device, connectivity and usable location permission at the Store. Opening a poster link or installing the app does not earn an Entry. Attempted Scans that do not qualify do not increase your chances or rank.
5. Residence and location
5.1 Residence eligibility is evaluated at the Competition end when the Entry pool is fixed, using your then-current registered country and, for radius-based eligibility, your confirmed home pin. The pin must fall within the stated radius of the named Store or Platform anchor. Without a confirmed pin, you receive no radius-based residence Entry; country-wide eligibility and qualifying Store Scans remain available.
5.2 Discovery and eligibility previews are not a guarantee of final inclusion. A postcode or live device position does not replace the confirmed home pin. Home pins are not shared with Businesses and are not collection addresses. Address/pin changes follow the app's stated update restrictions.
6. Selection and results
6.1 Each Competition has a separate Entry pool. Random Draws give each valid Entry a chance; Top Scans ranks valid Entry counts and resolves ties through the recorded seeded selection method. One Member can win at most one Prize in a single pool. Holding Entries does not guarantee a win.
6.2 TagNWin records selection and reserve evidence. A complaint or integrity signal does not itself erase an Entry or cancel a notified win. A post-notification eligibility dispute is decided through the recorded Platform process, with evidence and an opportunity for the Winner to respond. A lawful replacement uses the existing reserve sequence rather than a fresh discretionary draw.
7. Notification and deadlines
7.1 Check the app and keep your email and mobile reachable. Confirmed Winners receive the notifications described in the app, including email and SMS carrying the Claim Code. An unverified email does not exclude you from a Draw, but may prevent you receiving the notice; it does not automatically extend the claim deadline.
7.2 The Prize shows its individual deadline. Ordinarily it is 30 calendar days after the Competition end date; a re-award has 30 calendar days after its re-award date. The displayed date is inclusive in the Competition's named local timezone. TagNWin may grant one recorded discretionary extension per Prize; no extension should be assumed unless confirmed.
8. Collection, identification and collection costs
8.1 Collect from the specified Store within the recorded deadline and follow the collection instructions. Present your valid Claim Code and photo identification. You may give the code to a trusted adult representative, who presents their own photo identification. Possession of the code authorises representative collection; protect it accordingly. Neither a Winner nor a representative under 18 can receive the Prize.
8.2 The Store records the identity-check and handover evidence described in the Privacy Policy. The Claim QR used for lookup is distinct from the Store's delivery-confirmation QR. Confirm receipt only when handover occurs; an authorised Store user can record receipt through the permitted manual process where necessary.
8.3 The Winner is responsible for all personal expenses connected with collecting the Prize, including travel, transport, fuel, parking and any representative's expenses. TagNWin does not pay, reimburse or contribute to collection expenses, except where mandatory law requires otherwise. TagNWin and the Business must not impose an entry fee, claim/release fee, compulsory purchase or paid alternative as a condition of receiving the Prize.
9. Prizes, substitution and expiry
9.1 The Prize is the goods or services described in the official rules; no cash alternative is promised. A Business cannot freely change the Prize after the Competition starts. A proposed substitution requires Platform approval and equal or higher retail value. An existing confirmed Winner may accept or decline it; the original promise remains in place pending acceptance.
9.2 A declined substitution closes that Winner's assignment through the recorded process without recording a refusal of the original Prize. Expiry, refusal or lawful invalidation may lead to a reserve award within the applicable rules. There is no automatic reinstatement after expiry. Report an inability to collect or a disputed handover promptly to support@tagnwin.com.
10. Acceptable use and intellectual property
10.1 You may use the app for its intended personal purpose. Do not manipulate location, automate or replay Scans, interfere with selection, misuse Claim Codes, attack the service, scrape personal information or upload unlawful or infringing material. TagNWin may investigate and take proportionate protective action through the applicable process.
10.2 TagNWin and its licensors retain their rights in the software, branding and platform materials. You receive permission to use them as necessary to use the service, not to resell the service or use its branding to imply endorsement. This does not restrict rights that cannot lawfully be limited.
11. Business responsibilities and service limits
11.1 A participating Business is responsible for supplying its promised Prize and accurate collection information. TagNWin administers the platform and recorded Competition process. We do not promise a particular likelihood of winning or uninterrupted availability of every device, network or third-party messaging service.
11.2 TagNWin is responsible for loss caused by its breach to the extent required by applicable law. We do not voluntarily guarantee a Business's debts or insolvency losses, or assume responsibility for events outside our reasonable control, but this does not limit our own mandatory obligations as operator or organiser. Nothing excludes fraud, liability that cannot lawfully be limited, or mandatory consumer remedies. Published Prize obligations and existing notified claims remain subject to those protections.
12. Privacy and Winner information
12.1 The Member Privacy Policy explains account, location, integrity, Competition and delivery processing. On confirmation of a win, the fulfilling Business receives the permitted Winner contact details to arrange fulfilment. It may not use them for marketing or access other Members' private information. Public result identities are pseudonymous by default; full-name publicity requires the separate post-win choice.
13. Suspension, closure and cancellation
13.1 You may request account closure through the app or contact support where assistance is needed. Outstanding Prizes must first reach their required dispositions. Closure affects future participation, not the integrity of an already fixed pool, retained evidence or lawful obligations. Privacy rights are handled under the Privacy Policy, separately from whether product closure is currently available.
13.2 TagNWin may respond to substantiated misuse and legally required restrictions through its recorded processes. Business non-payment does not itself withdraw published Prize promises. If an applicable pre-Draw cancellation occurs, the notice explains that those Entries will not proceed to a Draw and that other Competitions and account access are unaffected. Existing notified Winners require separate fulfilment handling.
14. Updates to these Terms
14.1 We retain identifiable versions and record required acceptance. Material changes apply prospectively with appropriate notice and, where required, fresh acceptance before new activity. They must not block an existing claim or retrospectively rewrite a Competition's governing official rules.
15. Complaints and assistance
15.1 Send service, eligibility, content-report or prize-dispute enquiries to support@tagnwin.com with the relevant Competition or Prize reference. Do not disclose Claim Codes publicly. TagNWin handles Member support; the Business uses Winner contact details only for fulfilment. Privacy requests go to privacy@tagnwin.com.
16. Law, language and mandatory rights
16.1 These Terms are governed by Cyprus law without depriving consumers of mandatory protections applicable in their country of habitual residence. Greek and English versions are provided; if they differ, the Greek text prevails to the extent permitted by mandatory consumer law, including rules on clarity and interpretation in the consumer’s favour. Consumers may bring proceedings in any court available under mandatory jurisdiction rules; these Terms do not require them to sue exclusively in Cyprus. Nothing removes rights that cannot be waived by contract.